Roulette Game

Customer Service Training Guide (Product Concept Note)

USSD Roulette Game - *385#

📱 GAME OVERVIEW

This document will help you understand the game mechanics of our new USSD Roulette game, enabling you to provide effective assistance to our customers.

Access Code: *385#
Platform: USSD (Works on all mobile phones)
 

🎰 WHAT IS ROULETTE?

Roulette is a classic casino game where players bet on where a ball will land on a spinning wheel. The wheel has numbered pockets from 0 to 36:

• Numbers 1-36 are colored either RED or BLACK

• The 0 is GREEN (house advantage, meaning the player loses and the house wins)

• The game has been modified to be playable on the USSD platform

🎯 BETTING OPTIONS & PAYOUTS

Our USSD Roulette offers six different betting options:

1. 🔴 RED or ⚫ BLACK

• What it is: Bet on the color of the winning number i.e., either RED or BLACK

• Payout: 2x your stake (Example, bet GHC100, win GHC200)

2. HIGH or LOW

• What it is: Bet on whether the number will be Low (1-18) or High (19-36).

  • LOW = Numbers 1-18

  • HIGH = Numbers 19-36

• Payout: 2x your stake (Example, bet GHC100, win GHC200)

3. EVEN or ODD

• What it is: Bet on whether the winning number is even or odd

• Payout: 2x your stake (Example, bet GHC100, win GHC200)

4. (0-36)

• What it is: Bet on a single specific number between 0 to 36

• Payout: 35x your stake (Example, bet GHC100, win GHC3,500)

5. DOZENS

• What it is: Bet on a range:

1st Dozen (1-12)

2nd Dozen (13-24)

3rd Dozen (25-36)

• Coverage: 12 numbers per dozen

• Payout: 3x your stake (Example, bet GHC100, win GHC300)

6. COLUMNS

• What it is: Bet on one of three vertical columns on the betting table

  • Column 1: 1, 4, 7, 10, 13, 16, 19, 22, 25, 28, 31, 34

  • Column 2: 2, 5, 8, 11, 14, 17, 20, 23, 26, 29, 32, 35

  • Column 3: 3, 6, 9, 12, 15, 18, 21, 24, 27, 30, 33, 36

• Payout: 3x your stake (Example, bet GHC100, win GHC300)

💡 CUSTOMER SERVICE TIPS

FAQs

1. How do I play?

   • Dial *385# from your mobile phone

   • Select Option 2 for Roulette from the menu

   • Choose your bet type

   • Enter your stake amount

   • Confirm and wait for the result

2. What's the minimum/maximum bet?

GHC1 – GHC500

3. Can I place multiple bets?"

YES

4. What happens if 0 comes up?

All bets lose except straight bets on 0 (0-36)